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Business System Analysis
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5-day hands-on class
Business Analysis is about identifying and understanding business requirements so that information systems will meet business needs. Many IT development projects fail to deliver because not enough effort is spent on analysing and prioritising business requirements. The central theme is that system development should be business driven rather than led by technology. It encompasses the view that information systems include business processes as well as information technology.
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OO Analysis and Design with UML
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4-day hands-on class
This course will introduce the students to the key concepts that underpin the Object Orientated approach to system development. Various techniques will be introduced that will assist the student in coming to grips with OO concepts. It will also provide a step by step guide to Object Orientated Analysis. This course is not language or database specific.
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Project Management Principles
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3-day hands-on class
Organisations seeking to become more competitive, flexible, productive and profitable are increasingly turning towards project management as a vital skill for enabling change. Managing a department or line function is very different to managing a project, and even experienced managers require reskilling in the techniques that are required by professional project managers
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Advanced Project Management
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3-day hands-on class
Organisations seeking to become more competitive, flexible, productive and profitable are increasingly turning towards project management as a vital skill for enabling change. Managing a department or line function is very different to managing a project, and even experienced managers require reskilling in the techniques that are required by professional project managers
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Project Management Lite
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2-day hands-on class
This course is designed to give delegates the clarity and understanding on all the areas of project management as laid out in the PMBOK (Project Management Body of Knowledge), which is the standard put forward by the Project Management Institute (PMI).
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Interpersonal Skills Workshop
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2-day hands-on class
This workshop draws heavily on proven psychological research and practical experience and is primarily for those persons closely involved in meeting and working with other people. It focuses on the enhancement of individual skills; knowledge and attitude necessary for success and excellence in today’s completive external environment.
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Assertiveness Skills
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1-day hands-on class
This workshop aims to enable delegates to explore some of the skills, which lead o career success and business effectiveness: business image, self-presentation skills, self-confidence and assertive communication. You will be able to use techniques for personal growth and strategies for applying that growth, practically, in the workplace.
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Customer Service
for IT
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1-day hands-on class
This workshop is aimed at all employees who deal with customers – internal and external. The employee will learn the importance of customer service, how they benefit from providing excellent service and what is needed to deliver service beyond customer expectations.
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Testing Workshop
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3-day hands-on class
Various studies have shown that testing is the most time-consuming aspect of any system and it is an aspect that cannot be avoided. Despite this, testing receives little or no formal attention and training. The point is made in study after study that testing has the greatest potential for improving delivered quality!
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Total Quality Management
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3-day hands-on class
After the completion of this course you will be able to identify quality management principles, interpret control charts, and identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem.
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Relationship Building Workshop
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2+1 day hands-on class
After completion of this workshop, learners will be able to create and manage more relationships with impact. These relationships would typically be with “internal customers” or colleagues in project teams. Interactions could be face-to-face or virtual, one-to-one or small group.
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Self Management Workshop
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3+1-day hands-on class
Success in a changing world requires an ability to learn, to explore new opportunities, to learn from past successes and failures and to work with diverse groups of people, mostly within the context of a team. In this course core skills are addressed such as: personal insight, effective learning and change management capabilities and how to build relationships with people.
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Cultural Awareness and Business Etiquette
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3-day hands-on class
The rules of etiquette play a fundamental role in keeping the wheels of business turning smoothly and often contribute significantly to business success. Whether you are a fresh young recruit or have set your sights on climbing the corporate ladder, it will be well worth your while to acquaint yourself with business etiquette.
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First Line Mananger Development Workshop
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5-day hands-on class
The first-line manager provides the organisational interface with the workforce and consequently has a major impact on results. For those in this position for the first time, the prospect can be both challenging and daunting. This workshop is there to assist and guide the new manager in the roles and responsibilities of management and, with it, boost their confidence.
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Senior Mananger Development Workshop
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5-day hands-on class
A workshop suitable for those who have been promoted to a Senior Management position recently or are looking to move up.
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Supervising for Success
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3-day hands-on class
Everything you "need to know" about your role as a supervisor-all in one workshop! Learn the basics of effective supervision in this hands-on intensive skill-building course. You will use practical application tools and methods you can apply back on the job.
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Time Management with MS Outlook
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3-day hands-on class
This workshop is based on Unit Standards 14342 and 116935. The programme introduces time management that will enable learners to be efficient workers in a selected business sector.
The workshop provide the learner with the skills and knowledge to use electronic mail to send and receive messages and use the calendar feature of MS Outlook.
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Report Writing with MS Word
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3-day hands-on class
This workshop is based on Unit Standards 110023 and 117924. The programmp is intended for all persons working in administration in commercial and non-commercial organisations and who is responsible for presenting information in report format. The workshop provide the learner with the skills and knowledge to use advanced formatting to documents using a GUI-based text rocessor, MS Word.
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Basic Business Budgeting with MS Excel
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3-day hands-on class
This workshop is based on Unit Standards 13941 and 116940. The programme is intended for managers of small businesses and junior managers of business units in larger organisations. The workshop provide the learner with the skills and knowledge to plan, produce, and use spreadsheets to solve problems using a Graphical User Interface (GUI)-based spreadsheet application, MS Excel
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Presentation Skills with MS PowerPoint
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3-day hands-on class
This workshop is based on Unit Standards 242840 and 116933. The programme is intended for people who are, or are intending to be making oral presentations on a regular basis to large or small groups of people. The workshop provide the learner with the skills and knowledge to produce and edit slide presentations using a Graphical User Interface (GUI)-based presentation application, MS PowerPoint
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Accredited ISETT Education 
Training
