Comments and Complaints

"Going the extra mile with ICT"

PO Box 2466, Cape Town 8000, South Africa
tel: 0861-102017 • fax: +27 21 856-0042 • e-mail: training@verhoef.co.za

The Comments and Complaints Resolution Process

At Verhoef Training we want our courses to be as beneficial to you and welcome any comment, complaint or suggestion you might have.

All feedback is invaluable to us, as it assists us in enhancing your experience with us.

Should you have any comment, complaint or compliment regarding our courses or service, please advise us via one of the contact methods indicated below. We look forward to hearing from you.

What you can expect from Verhoef Training:

To have your concern heard
To be treated with dignity and respect
To have your concern treated with fairness
To receive quick and appropriate response
To have your concern escalated where necessary
To be thanked for raising your concern

Mediums for Lodging Comments or Complaints:

Phone:	Verhoef Training action line: 0861-102017
In Writing:	P O Box 2466, Cape Town 8000, South Africa
On-line:	www.verhoef.co.za
e-mail:	training@verhoef.co.za

"Offering 'assistance to customers' is not good client service; 'going the extra mile' is. By committing to the principles and processes that prioritise client relationships, the Company is making valuable progress on that important journey"
Adv. N Melville

Going the extra mile with ICT

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Accredited ISETT Education and Training Provider as per www.isett.org.za	Verhoef Training Comments and Complaints "Going the extra mile with ICT" PO Box 2466, Cape Town 8000, South Africa tel: 0861-102017 • fax: +27 21 856-0042 • e-mail: training@verhoef.co.za